I wanted to upgrade my old phone, so I started looking online for a new unit. I saw this phone in the Sprint online store and it immediately caught my eye, and it was then when my pain started.
I logged into my account and followed the link to upgrade my current phone. The Sprint website was smart enough to discover I was in the Employee Referral program but too stupid to redirect me to the right place. Instead, it game me a failure message and asked me to go to the special website for employee referrals. What made it even more annoying is that they did not even bother to make the web address a link, it was plain text.
When I copied and pasted the address in my browser’s address bar, I came to discover that now I was required to provide an employee number. No, I don’t know my wife’s parent’s employee number. Besides, they are out of the state. So, I grabbed the phone and proceeded to place the order by phone. So much for a top communications company. Back to the good old ways.
I place my order over the phone with one of their representatives who assured me I was not obligated to chose a new calling plan. I did not care for the data plans, but the WiFi and PDA features since this phone uses Windows Mobile operating system.
The phone arrived two days later. After unpacking the phone and letting it fully charge the phone was unable to activate itself giving an error message. Great! A smart phone not smart enough to activate over the air.
After I login in my Sprint account I followed the link to activate the new unit just to be challenged with a choice for a new calling plan. I grumbled on the need to, again, have to use the good old phone and talk to a Sprint representative.
Since I wasn’t very cheerful at this point, I decided to just play with the phone for a little bit. I entered the setting of my wireless network at home and connected to the internet with the it, then I checked my email, took a few pictures and video, and played some games that were already installed.
The next day I was ready to return this phone.
- Great looking design and finish.
- Nice keyboard, easy to use and good to the touch.
- Great connectivity; WiFi, Bluetooth, USB. You can even get video out to your TV with a special adapter. WiFi with Windows Mobile also means connecting to your PC network just like any laptop would.
- Takes pictures (with LED flash!) and records video.
- Micro SDHC up to 8 GB.
- Gravity sensors with force feedback.
- Playing YouTube videos over the WiFi was flawless in a beautiful screen with great resolution.
- The touch screen is not very sensitive. Sliding your finger is not enough, you need to press harder that you would with most touch screen devices.
- The software is too heavy for the unit. It would freeze for a few seconds every now and then when doing some tasks.
- The applications often confuse a slide of your finger with a click activating something you did not intended to. This is partially caused by the two previous points I mentioned.
- It is not a multi touch screen (i.e. no zooming in with two fingers).
- You need to remove the cover in the back to access the microSD card.
If you are willing to put up with Sprint that will prove you as a patient person, which is what you need with this phone: To be patient.
If you are like me, expecting immediate response from an electronic device, you will get very frustrated with this otherwise great and beautiful phone.